Average Score (167 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

167 Ratings

4.8 Average

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  • Lucia F.09-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • James R.09-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Cole an employee at the Grand Junction dealership went above and beyond with his helpful attitude. Our vw had a nail in one of the tires we called the shop and Cole got us in immediately. He had the tire fixed and offered us a shuttle ride to a mall while we waited. The next day Cole followed up with a phone call the tire did go flat and was not able to be fixed. Cole was very understanding and apologized to us. He went the extra mile and reported to a supervisor what had happened. We were given a gift card to a local restaurant which was very unexpected. We appreciated the response and was due to Cole.

  • Terry R.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Marilyn W.09-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

  • Katelyn B.09-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Angela A.09-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    The service department is outstanding. Speedy, friendly, experts at what they do. Special shoutout to Gary, who is absolutely top-shelf.

  • Cassandra L.09-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Victor L.09-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Great, fast service!

  • Peter B.09-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • John M.09-21-2025

    TYPE:SalesMODEL:ID.4YEAR:2025