Average Score (162 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

162 Ratings

4.8 Average

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  • Joan M.05-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Good service with accurate estimates on issue and time frames. Friendly and knowledgeable as well as going above and beyond and giving me a car to drive overnight as I waited for my car's service needs to be completed.

  • Natasha P.05-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    The service at GJ VW has and continues to be exceptional.

  • Jeanette H.05-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Gary was awesome and professional at taking care of my concerns

  • Andrew K.04-23-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Friendly staff. No pressure to buy anything. Great selection and knowledgeable staff.

  • Virginia O.04-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Virginia H.04-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great 👍 service and quick service 👏 👍

  • Shawn B.04-15-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Alan was very cordial, polite, personable and super efficient. He appreciated our time and provided different model options with a load of vehicle knowledge.

  • Nikole Y.04-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Paul B.04-14-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Lee L.04-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The service department and service writer were fantastic and fast as they can be. The only thing keeping this from 5 stars is that the person who took the call and scheduled my appointment was not informed enough in what the 80K service on my Jetta entailed and therefore she told me an hour for service instead of the 3-4 hours the writer needed.